Category Archives: culture

November Roundup: Engaging Members and Volunteers

Are you part of a professional association? If not, this in itself might be telling. Fewer people are joining professional trade groups these days because information is more available than ever through other sources, including, of course, the internet. The … Continue reading

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Learning About Quality From Counter-culture

This is a guest post by Nicole Radziwill, an assistant professor in the Department of  Integrated Science and Technology at James Madison University in Harrisonburg, Virginia. She writes about research in the quality field, quality consciousness, and innovation on her … Continue reading

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The Future of Quality: Evolutionary or Revolutionary?

In 1835, Alexis De Tocqueville, a French political writer, wrote his classic work, Democracy in America.  His observations about America were a fascinating window into the times and issues of the day.  Part of the power of his observations was … Continue reading

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Establishing a Culture of Excellence: A Conversation With Arun Hariharan

Arun Hariharan is a quality, knowledge management, and performance management practitioner. He has worked with several large companies and is the founder and CEO of The CPi Coach. Written for both quality practitioners and business leaders, his latest book, Continuous … Continue reading

Posted in Automotive, case for quality, culture, Management, Quality, Uncategorized | Tagged , , , , | 5 Comments

Do You Have a Clear Vision?

European Organization for Quality Annual Congress: As I returned on Lufthansa Flight 436 from Gothenburg, Sweden, I found myself reflecting on some of the big ideas I was exposed to while attending the European Organization for Quality’s 58th Annual Congress … Continue reading

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October Roundup: Quality in New Endeavors

Quality can and should be used outside the traditional manufacturing sector. That’s not news to anyone who works in quality and has seen how the field has expanded beyond its industrial quality control roots. Yet the expansion of quality is … Continue reading

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Roundup: The Challenges of Sustaining Excellence

Among the more challenging topics covered on this blog is our September theme: Making excellence last. I was inspired by the story of glass manufacturer Corning, whose decades-long excellence–including an impressive comeback–is detailed in this case study. The Influential Voices … Continue reading

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Quality In Fields "Beyond" Quality

Last month, ASQ headquarters opened our doors to visitors as part of an innovative weekend event called Doors Open. Many buildings in downtown Milwaukee, where we’re headquartered, offered behind-the-scenes tours to visitors. (Did you know ASQ offices are in a … Continue reading

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Case Study: Sustaining Excellence for the Long Term

Let’s say you’ve reached the “holy grail” of quality and excellence. You make a great product. Your service is top-notch. You innovate. You’ve developed a culture of quality where employees and leaders are empowered. Now, how do you sustain all … Continue reading

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Quality Today: Questions and Challenges

Today I’m thinking strategically and globally. Last month I wrote about the early findings from the ASQ’s Global State of Quality Research.  The first report was released last month at the World Conference for Quality and Improvement.  I think you’ll find … Continue reading

Posted in culture, Current Events, Futures Study, Global State of Quality, Influential Voices, Research, Uncategorized | Tagged , , , | 7 Comments