Category Archives: Case Study

Talking To the C-Suite About Quality

This is a guest post by Dr. Suresh Gettala, a director at ASQ India. He holds a doctorate in quality management from the Indian Institute of Technology Madras, Chennai, and is also a recipient of the renowned post-doctoral fellowship from … Continue reading

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A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 3 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in Case Study, Customer Service, Forbes Insights Culture of Quality, Management, Uncategorized, Voice of the Customer | Leave a comment

A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 2 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in case for quality, Case Study, culture, Management, Uncategorized | Tagged , , , | 1 Comment

Learning About Quality From Counter-culture

This is a guest post by Nicole Radziwill, an assistant professor in the Department of  Integrated Science and Technology at James Madison University in Harrisonburg, Virginia. She writes about research in the quality field, quality consciousness, and innovation on her … Continue reading

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July Roundup: What's the Purpose of Vision?

Everyone agrees that a clear organizational focus is important, but how is it best achieved? In July, ASQ’s Influential Voices bloggers responded to a prompt about the clarity of focus at Volvo and Ikea, and offered their thoughts on how … Continue reading

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Roundup: The Challenges of Sustaining Excellence

Among the more challenging topics covered on this blog is our September theme: Making excellence last. I was inspired by the story of glass manufacturer Corning, whose decades-long excellence–including an impressive comeback–is detailed in this case study. The Influential Voices … Continue reading

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Case Study: Sustaining Excellence for the Long Term

Let’s say you’ve reached the “holy grail” of quality and excellence. You make a great product. Your service is top-notch. You innovate. You’ve developed a culture of quality where employees and leaders are empowered. Now, how do you sustain all … Continue reading

Posted in Baldrige, case for quality, Case Study, culture, innovation, Uncategorized | Tagged , , , , | 4 Comments