Category Archives: case for quality

June Roundup–Taking Quality Beyond Product

How do we move quality beyond product? This was the question posted to ASQ’s Influential Voices bloggers in June. I was pleased that many approached this question from unusual perspectives, drawing parallels between quality and human resources, service, social media, … Continue reading

Posted in case for quality, Current Events, Customer Service, Quality, Uncategorized, white paper | Tagged , , , , | 3 Comments

Moving Quality Beyond Product

From time to time things cross my desk that I want to share. Perhaps you’re aware of an organization called The Conference Board in the United States. Its reach is global and high in the C-Suite. Every year The Conference … Continue reading

Posted in career, case for quality, Current Events, Global, Management, Uncategorized, white paper | Tagged , , , , , , , | 4 Comments

The Government/Quality Puzzle

I’ve been thinking a lot about quality and government lately. There have been a lot of cues to think about it. The recent election in France. The continued struggles of Greece.  The 10-year quality plan created by AQSIQ in China.  The topic came … Continue reading

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164th Management Improvement Carnival

I’m happy to host the 164th Management Improvement Carnival on View From the Q this month. What’s the Management Improvement Carnival? It’s a monthly feature hosted by ASQ Influential Voices blogger John Hunter where he or a guest collects and … Continue reading

Posted in case for quality, Current Events, innovation, manufacturing, Quality, Uncategorized | Tagged , , , , , , , | 6 Comments

Are Quality Professionals Happy On the Job?

No one said it’s easy to be a quality professional.  Interesting—yes. Frustrating—sometimes. (Just see feedback to last month’s post on “selling” quality.) Rewarding—it can be; we’re making a difference. Challenging—that’s a given. Maybe it shouldn’t be easy. After all, some … Continue reading

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March Roundup: Can We "Sell" Quality?

Do we need to make the case for “selling” quality in 2012? Is “selling” the wrong term for showing the C-suite the value of what we do? What would Deming say? These themes ran through the many passionate responses by … Continue reading

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How Do You "Sell" Quality?

In my role as CEO of ASQ, I have many opportunities to explain quality. And here and there I have a chance to “sell” quality to a decision-maker.  What happen as a result of these explanations and sales pitches is uncertain … Continue reading

Posted in case for quality, Current Events, Deming, Global, Quality, Uncategorized | Tagged , , , , , | 24 Comments