Category Archives: case for quality

Quality Solutions in Unexpected Places

Don’t tell me this has never happened to you. You’re away from the office—at home, at the store, at a sporting event, at your children’s school—and you spot a situation where a quality tool would really come in handy.  Or, … Continue reading

Posted in case for quality, culture, Current Events, FMEA, Kaizen, Uncategorized | 4 Comments

What Do We Mean By "Quality"?

Quick: What do we mean when we talk about “quality”? It’s a seemingly simple question, and yet it’s not so easy to answer. It may come as no surprise that quality can be defined in many different ways, from “it’s … Continue reading

Posted in case for quality, Quality, Uncategorized, Young Professionals | 6 Comments

What Motivates Your Career?

What are your professional New Year’s resolutions? It might be all too common to set resolutions, and yet it I think it’s helpful to set goals to accomplish in coming year. So it’s appropriate that late last year we were … Continue reading

Posted in career, case for quality, culture, Current Events, Uncategorized | Tagged , | 2 Comments

October Roundup–Taking Quality Beyond the Silo

Can quality go beyond its traditional function? Should it? ASQ’s Influential Voices bloggers generally answered “yes” to these questions, posed to the group in October. Yes—and yet there are many challenges to moving quality beyond organizational silos, as most noted. … Continue reading

Posted in career, case for quality, culture, Deming, Quality, Uncategorized | Leave a comment

Quality, Design and Chrysler

This is a guest post by Laurel Nelson-Rowe, ASQ managing director. Earlier this month I had the pleasure of attending the 2012 ASQ Automotive Division Awards. The event’s keynote speaker, Klaus Busse (left), head of interior design at the Chrysler … Continue reading

Posted in Automotive, case for quality, Current Events, Design, innovation, manufacturing, Uncategorized | Tagged , , , , , , | Leave a comment

Going Beyond the Traditional Quality Function

I spent a couple of days last week in Washington  D.C. at a forum of a new organization called the Smart Manufacturing Leadership Coalition. I must say the Coalition  had assembled a remarkable group of interests from manufacturing, government, research, academia, … Continue reading

Posted in case for quality, conferences, culture, Current Events, manufacturing, Quality, Uncategorized | Tagged , , , , , , | 12 Comments

August Roundup–Building a Culture of Quality

Quality culture. It’s a topic much-discussed in the quality community. How can we encourage it? Create it? Sustain it? Where does quality culture come from? How does it go wrong? If it does, what can be done? I blogged about quality … Continue reading

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Feelings and Quality Culture

Culture. More specifically, Quality Culture.  I’ve been asked to speak on the topic of creating a quality culture.  Now, I’m not short of opinion on the topic, and that opinion has been shaped over the years by many insights, lessons, … Continue reading

Posted in case for quality, culture, Current Events, Customer Service, Quality, Uncategorized | Tagged , , , , | 36 Comments

July Roundup–Intersection of Social Responsibility and Quality

The time for social responsibility (SR) is here. No longer can organizations ignore society as a stakeholder—on that point, all appear to be in agreement. By all, I mean organizations that took part in a recent SR study conducted by IBM … Continue reading

Posted in case for quality, Current Events, Research, Social Responsibility, Uncategorized, white paper | Tagged , , , , , , | Leave a comment

The Intersection of Quality and Social Responsibility

ASQ released our annual Pathways to Social Responsibility report, a collection of case studies by organizations that are furthering their social responsibility efforts. Reading their stories makes me think. ISO 26000 (Social Responsibility) was released on November 1, 2010, but was available in … Continue reading

Posted in case for quality, Current Events, Futures Study, Social Responsibility, Uncategorized, white paper | Tagged , , , , | 4 Comments