Category Archives: case for quality

The Future of Quality: Evolutionary or Revolutionary?

In 1835, Alexis De Tocqueville, a French political writer, wrote his classic work, Democracy in America.  His observations about America were a fascinating window into the times and issues of the day.  Part of the power of his observations was … Continue reading

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Establishing a Culture of Excellence: A Conversation With Arun Hariharan

Arun Hariharan is a quality, knowledge management, and performance management practitioner. He has worked with several large companies and is the founder and CEO of The CPi Coach. Written for both quality practitioners and business leaders, his latest book, Continuous … Continue reading

Posted in Automotive, case for quality, culture, Management, Quality, Uncategorized | Tagged , , , , | 5 Comments

Do You Have a Clear Vision?

European Organization for Quality Annual Congress: As I returned on Lufthansa Flight 436 from Gothenburg, Sweden, I found myself reflecting on some of the big ideas I was exposed to while attending the European Organization for Quality’s 58th Annual Congress … Continue reading

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Case Study: Sustaining Excellence for the Long Term

Let’s say you’ve reached the “holy grail” of quality and excellence. You make a great product. Your service is top-notch. You innovate. You’ve developed a culture of quality where employees and leaders are empowered. Now, how do you sustain all … Continue reading

Posted in Baldrige, case for quality, Case Study, culture, innovation, Uncategorized | Tagged , , , , | 4 Comments

June Roundup: Tackling the Big Quality Questions

In June, I asked some admittedly big questions of ASQ Influential Voices bloggers and blog readers. What is the most important challenge the quality community faces in ensuring that the value of quality is fully realized for the benefit of … Continue reading

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The Global State of Quality

  The ASQ Future of Quality study has for years pointed to globalization as a major force that is shaping the future. Twenty years ago globalization was a huge opportunity.  Thirteen years ago globalization felt like a threat.  By 2011 globalization was … Continue reading

Posted in case for quality, culture, Futures Study, Global, Global State of Quality, Uncategorized, World Conference on Quality and Improvement | Tagged , , , , | 1 Comment

Quality Trends in Uncommon Places

[This is a guest post by Julia McIntosh of ASQ’s Communications department.] Most of the keynote speakers at ASQ’s World Conference on Quality and Improvement weren’t traditional “quality” professionals. Yet all wove the theme of quality into their presentations, which ranged … Continue reading

Posted in Baldrige, case for quality, culture, Current Events, Deming, Futures Study, Global, Research, Uncategorized, World Conference on Quality and Improvement | Tagged , , , , , | 1 Comment

The Case for a Service Quality Body of Knowledge

We’ve talked about quality and customer service quite a lot on View From the Q. Quality in the service industry is certainly not a new idea, but it doesn’t always get the attention it deserves—especially in customer service. Last year, for … Continue reading

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Roundup–Quality In Unexpected Places

We all know that quality exists outside the office. We encounter products and systems created through quality every day, in our home, during our commute, at lunch, at our kids’ schools, in restaurants, and stores, and sports events. I could … Continue reading

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Local Government and Quality

Last week ASQ welcomed executives and administrators from the City of Milwaukee (where our global headquarters reside) to an open house. The intent was to help them better understand ASQ and the offerings we can provide as the City embarks … Continue reading

Posted in case for quality, Government, Quality, Uncategorized | 1 Comment