Category Archives: Baldrige

Measuring the Value of Quality

I suspect many of you, like me, are always looking for the fact-based argument for quality. When pressed, I typically fall back on the cost-of-quality (poor quality) argument, and cite the statistics I’ve heard over the years. Twenty cents of … Continue reading

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2011 in Quality: Successes and Disappointments

It’s hard for me to consider that it’s the middle of December already. There’s been something incredibly fast about this year. Don’t know whether it’s the advancement of my years, or if, as the ASQ Future of Quality Study suggests, … Continue reading

Posted in Baldrige, Current Events, Futures Study, Global, Quality, Uncategorized, World Quality Month | Tagged , , , , , , | 8 Comments

Update on Baldrige Performance Excellence Program

The following letter went out to Baldrige Performance Excellence Program supporters and ASQ member leaders today. I invite your thoughts and comments. Thank you for raising your voice about the value of the Baldrige Performance Excellence Program. We will keep … Continue reading

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The Fight for Baldrige–What's Next?

Well, it’s come to this. On Wednesday, the Senate Appropriations Subcommittee on Commerce, Justice and Science voted to zero out for the Baldrige Program for fiscal year 2012. Yes, I’m disappointed. It’s likely thought that Congress will not pass a … Continue reading

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Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments

Quality in Education Roundup

What a great round of passionate feedback by the Influential Voices to the April topic on quality in education! I think we can all agree that improving education is a global priority—and that we’ve got a ways to go. There … Continue reading

Posted in Baldrige, Current Events, Education, Global, Quality, Standards, Uncategorized | 2 Comments

Quality Tools and Education: Making a Difference on a Global Scale

I dream of a time when quality is recognized throughout the world as a vehicle of improvement and innovation. Here’s an example: education. The quality of education is central to the vitality of every community, anywhere in the world. Our … Continue reading

Posted in Baldrige, Education, Global, Quality, Uncategorized | 8 Comments

ASQ President To Testify Before Congress on Baldrige

ASQ’s President David Spong will be testifying before Congress in connection with the proposed Baldrige budget cut for fiscal year 2012 on Friday, March 11. Spong’s appearance, before the U.S. House Appropriations Subcommittee on Commerce, Justice, Science and Related Agencies, … Continue reading

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Baldrige in the C-Suite and Beyond

The last four weeks brought a lot of reflection on the Baldrige Program, its role, its importance, its funding, and its future. To sum up, the Baldrige Program was recommended for government funding cuts in November, though it’s safe for … Continue reading

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Baldrige at risk – a price tag on quality?

Many countries have a national quality award. In the U.S., we’ve had the Malcolm Baldrige National Quality Award since 1987. On Nov. 10, we learned that a fiscal commission created by President Obama has targeted the Baldrige Performance Excellence Program … Continue reading

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