Author Archives: lnelson-rowe

What Does “Made In…” Mean To You?

This is a guest post by Laurel Nelson-Rowe, ASQ managing director. ASQ was among the invitation-only participants at a conference this month in Shenzhen, China, that carried an imposing title: “Huawei Big Quality International Seminar.” The brainchild of Victor Li, … Continue reading

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What's the Future of Quality?

[This is a guest post by Laurel Nelson-Rowe, ASQ managing director.] ASQ’s 2015 Future of Quality report is, as ASQ CEO Bill Troy phrased it, a “bit of a departure” from past editions. ASQ first put the Future of Quality … Continue reading

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Data From Forbes Insights and ASQ Points to Culture of Quality

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Transformation, Improvement Roadmaps & Plans for 2013

This is a post from Laurel Nelson-Rowe, ASQ managing director. In November, I attended the Dubai Quality Group Annual Quality and Business Excellence Conference, held as part of World Quality Month celebrations in Dubai. Conference attendees represented finance, trade, government, utilities, … Continue reading

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Tata Talks Quality and Excellence

Hello, readers. This is Laurel Nelson-Rowe, managing director at ASQ. Last month, I had the privilege of speaking with Prasad Menon and Sunil Sinha of the Tata Quality Management Services (TQMS). Tata is a longtime ASQ Enterprise Quality Roundtable member, … Continue reading

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Quality, Design and Chrysler

This is a guest post by Laurel Nelson-Rowe, ASQ managing director. Earlier this month I had the pleasure of attending the 2012 ASQ Automotive Division Awards. The event’s keynote speaker, Klaus Busse (left), head of interior design at the Chrysler … Continue reading

Posted in Automotive, case for quality, Current Events, Design, innovation, manufacturing, Uncategorized | Tagged , , , , , , | Leave a comment

Connecting a Face with a Name

Hello, readers. This is Laurel Nelson-Rowe, ASQ managing director. This month, I’m pitching in as a guest blogger on View From the Q, and stepping up to the plate with a lead-off question for everybody. Through ASQ and other associations, … Continue reading

Posted in career, conferences, Current Events, Networking, Quality, Uncategorized, World Conference on Quality and Improvement | Tagged , , , , , | 6 Comments

Talking Quality with Nokia

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Last month I visited the Nokia headquarters and had the opportunity to talk with Nokia’s quality chief. Here are some reflections and video interviews from that visit. … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Uncategorized, Videos | Tagged , , , , , | 1 Comment

Coca-Cola's Quality Culture

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Several weeks ago I had the opportunity to visit The Coca-Cola Company and meet its quality chief, Carletta Ooton. Here are some reflections and video interviews from … Continue reading

Posted in Current Events, Customer Service, Global, Uncategorized, Videos | Tagged , , , , , , | 2 Comments