Author Archives: borawski

Remembering Bob Galvin and Steve Jobs

America and the world lost two business visionaries and leaders this month: Steve Jobs and Bob Galvin. I knew Bob well enough to call him Bob. He wouldn’t have expected Mr. Galvin, although he wouldn’t have corrected anyone for using … Continue reading

Posted in Current Events, Quality, Uncategorized | Tagged , , , , | 9 Comments

Celebrating World Quality Month

Posted in Current Events, Global, Quality, Uncategorized, Videos, World Quality Month | Tagged , , , , , | 4 Comments

YouQ Video Contest

Maybe you’ve heard about videos “going viral” on social media. Here’s your chance to make quality go viral. In celebration of World Quality Month in November, I encourage members of the global quality community to create a video for ASQ’s … Continue reading

Posted in Current Events, Quality, Uncategorized, Videos, World Quality Month | Tagged , , | Leave a comment

The Fight for Baldrige–What's Next?

Well, it’s come to this. On Wednesday, the Senate Appropriations Subcommittee on Commerce, Justice and Science voted to zero out for the Baldrige Program for fiscal year 2012. Yes, I’m disappointed. It’s likely thought that Congress will not pass a … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , | 4 Comments

Roundup: The Past, the Future, Quality, and ASQ

It’s often said that those who don’t learn from history are bound to repeat it. In the world of quality, those who don’t know quality’s past may be challenged by its ever-changing future. Last month, I blogged about learning from … Continue reading

Posted in Current Events, Quality, Social Responsibility, Uncategorized, Young Professionals | Tagged , , , , , , | Leave a comment

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

Posted in Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , | 1 Comment

The Past, The Future, Quality, and ASQ

I’ve been working on the ASQ 2011 Future of Quality Study for the past couple of weeks, so I’ve been spending a lot of time in the future. Many possible futures, which is the point of the study. Working in … Continue reading

Posted in Current Events, Futures Study, Global, Quality, Uncategorized, Young Professionals | Tagged , , , , | 30 Comments

Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments

Talking Quality with Ford–Roundup

Cars and quality strike a chord. The Influential Voices’ responses to my conversation with Bennie Fowler, VP of quality at Ford Motor Company, were even more passionate, thoughtful, and innovative than usual. And no wonder! Bennie’s remarks about quality as … Continue reading

Posted in Current Events, Customer Service, Four Questions, Quality, Uncategorized, Videos | Tagged , | Leave a comment

Four Questions: Talking Quality with Ford Motor Company

Every time I come back from ASQ’s World Conference on Quality and Improvement (WCQI), I always say: “I wish I could bottle the excitement and passion of our members and participants. The energy would fuel us for a year and … Continue reading

Posted in Current Events, Customer Service, Four Questions, Quality, Uncategorized, Videos | Tagged , , | 7 Comments