Author Archives: borawski

How Do You Explain Your Job in Quality?

So you’re at a cocktail party… Okay, your children’s school concert. You’re chatting with an acquaintance and they ask: “What do you?” You explain that you’re a quality assurance manager or a quality engineer or a quality auditor. Your acquaintance … Continue reading

Posted in career, QP, Uncategorized | Tagged , | 4 Comments

Quality Today: Questions and Challenges

Today I’m thinking strategically and globally. Last month I wrote about the early findings from the ASQ’s Global State of Quality Research.  The first report was released last month at the World Conference for Quality and Improvement.  I think you’ll find … Continue reading

Posted in culture, Current Events, Futures Study, Global State of Quality, Influential Voices, Research, Uncategorized | Tagged , , , | 7 Comments

May Roundup: Deming, Management & More

The ASQ blogging theme in May was a bit different from the norm, as we had five topics that ranged from bringing quality to the C-suite to forecasting the future of quality. And, some bloggers chose to respond to a post … Continue reading

Posted in Current Events, Deming, Global State of Quality, Uncategorized, World Conference on Quality and Improvement | Tagged , , | 1 Comment

New Influential Voices Bloggers

The Influential Voices program is expanding! I’m pleased to announce that we’re welcoming seven new ASQ Influential Voices bloggers to the program. They bring diverse backgrounds, industries, and experience to the program. I’m looking forward to reading their blogs, and … Continue reading

Posted in career, Current Events, Influential Voices, Uncategorized, Young Professionals | Leave a comment

The Global State of Quality

  The ASQ Future of Quality study has for years pointed to globalization as a major force that is shaping the future. Twenty years ago globalization was a huge opportunity.  Thirteen years ago globalization felt like a threat.  By 2011 globalization was … Continue reading

Posted in case for quality, culture, Futures Study, Global, Global State of Quality, Uncategorized, World Conference on Quality and Improvement | Tagged , , , , | 1 Comment

National Quality Programs: A Roundup

Is there a national quality program in your country? Is it visible and accepted? Or do organizations pursue a different framework for excellence? This was the question posed to ASQ’s Influential Voices bloggers last month. National quality programs can be … Continue reading

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Conference Survival Guide

Influential Voices blogger Scott Rutherford wrote this helpful “survival guide” to ASQ’s World Conference on Quality and Improvement. Pretty timely, as our World Conference is coming up in just 12 days.  Scott’s advice isn’t relevant just to ASQ’s conference.  It’s applicable … Continue reading

Posted in career, conferences, Networking, Uncategorized | Tagged , , | 2 Comments

Have You Seen ASQ TV?

I normally avoid promotion on View From the Q, but I am having trouble staying mum about ASQ’s new initiative—ASQ™ TV. ASQ TV is an online TV program that features monthly episodes on all things quality—stories from the news, case … Continue reading

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The Case for a Service Quality Body of Knowledge

We’ve talked about quality and customer service quite a lot on View From the Q. Quality in the service industry is certainly not a new idea, but it doesn’t always get the attention it deserves—especially in customer service. Last year, for … Continue reading

Posted in case for quality, Customer Service, Uncategorized | Tagged , , | 3 Comments

Roundup–Quality In Unexpected Places

We all know that quality exists outside the office. We encounter products and systems created through quality every day, in our home, during our commute, at lunch, at our kids’ schools, in restaurants, and stores, and sports events. I could … Continue reading

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