Author Archives: admin

How Does Knowledge Management Complement Quality?

Arun Hariharan is a quality, knowledge management, and performance management practitioner. He has worked with several large companies and is the founder and CEO of The CPi Coach (cpicoach.webs.com). His latest book, The Strategic Knowledge Management Handbook, provides “hands on” … Continue reading

Posted in innovation, Knowledge Management, leadership, Management, Quality, Uncategorized | Tagged , , , | 4 Comments

August Roundup: Creating a Performance Culture: What Not To Do

Performance culture continues to be a popular topic.  Last month, ASQ Influential Voices blogger James Lawther asked the question, does culture drive behavior and performance?  He concluded it does, yet it doesn’t create a culture of high performance, it creates … Continue reading

Posted in culture, Uncategorized | Tagged | 1 Comment

Does Mission Matter?

This is a guest post by Pat La Londe, ASQ Fellow and incoming ASQ board chair. La Londe is a retired executive in supply chain management with expertise leading teams in all areas of procurement including supplier quality.  She recently … Continue reading

Posted in case for quality, culture, Global, transformation, Uncategorized | Tagged , , , | Leave a comment

Creating a Performance Culture: What Not To Do

This is a guest post by James Lawther, who describes himself as a middle-aged middle-manager. To reach this highly elevated position he has worked for multiple organizations, from supermarkets to tax collectors in a host of operational roles, including running … Continue reading

Posted in culture, Deming, Uncategorized | Tagged , , , , | 9 Comments

Social Responsibility: Making a Quality Difference Where We Live, Work, and Play

This is a guest post by Jennifer J. Stepniowski, communications director at Pro QC International, a third-party quality consulting and engineering firm. She is an Influential Voices blogger for ASQ, vice chair of ASQ’s Social Responsibility Technical Community, and Education … Continue reading

Posted in Social Responsibility, Uncategorized | Tagged , , , | 1 Comment

The Gift of Knowledge Transfer Through Technology

This is a guest post by ASQ Influential Voices blogger Manu Vora, chairman and president of Business Excellence, Inc USA. He is an expert in organizational excellence and the Baldrige Performance Excellence Program, and blogs at Thoughts on Quality. Most quality … Continue reading

Posted in Influential Voices, social media, Training, Uncategorized | Tagged , , , , , , | 13 Comments

June Roundup: Using Quality Tools In Everyday Life

Quality isn’t just meant for the office. If you’ve ever followed a checklist when packing for a trip, you’ve used a quality tool in everyday life. In June, we asked ASQ’s Influential Voices bloggers how they use quality off the … Continue reading

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How Lean Helped Me Travel To Egypt With Just $500

This is a guest post by Sunil Kaushik, an ASQ Influential Voices blogger who is planning a round-the-world bicycle tour with a mission to train schools and universities on quality, all while exploring high-quality street food across the globe. Sunil … Continue reading

Posted in culture, Global, lean, Uncategorized | Tagged , , , , , , , , , , | 11 Comments

A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 3 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in Case Study, Customer Service, Forbes Insights Culture of Quality, Management, Uncategorized, Voice of the Customer | Leave a comment

A Baldrige Update and Q&A With Bob Fangmeyer

The Baldrige Performance Excellence Program published the latest revisions to the Criteria for Performance Excellence in 2015–2016 Baldrige Excellence Framework: A Systems Approach to Improving Your Organization’s Performance. The program also recently released a brochure-length Criteria-based resource: Baldrige Excellence Builder. … Continue reading

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