Monthly Archives: April 2015

A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 3 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered … Continue reading

Posted in Case Study, Customer Service, Forbes Insights Culture of Quality, Management, Uncategorized, Voice of the Customer | Comments Off

The Pros and Cons of Conferences

[This is a guest post by Julia McIntosh of ASQ communications.] At ASQ, this is the time of the year when we focus on our biggest annual event, the ASQ World Conference on Quality and Improvement.  This year, the conference … Continue reading

Posted in Education, Networking, World Conference on Quality and Improvement | 5 Comments

March Roundup: What To Do About STEM Education?

How are your math skills? If you’re reading this, you probably work in quality, engineering, or a related field, and chances are your math is pretty good. This is not the case for a lot of students—especially, it seems, in … Continue reading

Posted in Current Events, STEM, Uncategorized | Comments Off