[This is a guest blog by Julia McIntosh of ASQ's communications department.]
Perhaps one of the strongest pro-quality messages at the entire 2014 ASQ World Conference on Quality and Improvement came during the final keynote of the event. Education reformer Michelle Rhee spoke of turning around a failing school district. Although Rhee doesn’t work in “quality” per se, her speech energized the audience to stand up and clap in agreement. Her conclusion was saluted with a standing ovation.
Rhee’s key points? Education is a priority because it determines the quality of the workplace we will get. And, in the U.S., we overpraise our children and give out too many unearned trophies and awards during the course of their education. We celebrate mediocrity, rather than quality.
Rhee’s closing keynote was preceded by the International Team Excellence Awards
process ceremony–an antidote to mediocrity if there ever was one. Team Excellence recognizes the best quality improvement teams worldwide, and is the only international team recognition process of its kind in the world. This year’s winners are:
- Volkswagen Argentina Cordoba Plant, Contact Zone team
- JCYM Continuous Improvement Team, Johnson Controls, Shanghai
- Genpact, Transforming Order to Cash Process team
- Max Life Insurance Co., Proactive Retention team
- Team Blitz, Khazanah Nasional Berhad
- Dubai Aluminum, DUBAL Stub Repair Reduction Team
- Matter of Time team, Tgestiona
And this concludes our coverage of the 2014 ASQ World Conference on Quality and Improvement. Conversations are ongoing on Twitter with the hashtag #WCQI14. Thank you for a fantastic, energetic event! We hope you can join us next year in Nashville, May 4-6.
What did you think of the conference? Leave a comment or email us at firstname.lastname@example.org.