Monthly Archives: September 2013

Infographic: The Pulse of Global Quality

I have written quite a bit about ASQ’s Global State of Quality research in recent months. The research is a comprehensive look at quality, spanning 22 countries and containing findings from nearly 2,000 respondents. You can access the entire report … Continue reading

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Case Study: Sustaining Excellence for the Long Term

Let’s say you’ve reached the “holy grail” of quality and excellence. You make a great product. Your service is top-notch. You innovate. You’ve developed a culture of quality where employees and leaders are empowered. Now, how do you sustain all … Continue reading

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Roundup: What's the Value of Professional Training?

Last month we were talking about professional training. This was inspired by ASQ’s Global State of Quality research, which showed that organizations with a centralized quality group are 30 percent more likely to provide training to their employees. Although many … Continue reading

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