Monthly Archives: April 2013

Conference Survival Guide

Influential Voices blogger Scott Rutherford wrote this helpful “survival guide” to ASQ’s World Conference on Quality and Improvement. Pretty timely, as our World Conference is coming up in just 12 days.  Scott’s advice isn’t relevant just to ASQ’s conference.  It’s applicable … Continue reading

Posted in career, conferences, Networking, Uncategorized | Tagged , , | 2 Comments

Have You Seen ASQ TV?

I normally avoid promotion on View From the Q, but I am having trouble staying mum about ASQ’s new initiative—ASQ™ TV. ASQ TV is an online TV program that features monthly episodes on all things quality—stories from the news, case … Continue reading

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The Case for a Service Quality Body of Knowledge

We’ve talked about quality and customer service quite a lot on View From the Q. Quality in the service industry is certainly not a new idea, but it doesn’t always get the attention it deserves—especially in customer service. Last year, for … Continue reading

Posted in case for quality, Customer Service, Uncategorized | Tagged , , | 3 Comments

Roundup–Quality In Unexpected Places

We all know that quality exists outside the office. We encounter products and systems created through quality every day, in our home, during our commute, at lunch, at our kids’ schools, in restaurants, and stores, and sports events. I could … Continue reading

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Global Quality Programs (Don't Just Call Them Awards)

A few weeks ago I spotted this fascinating interview with Bill Voravuth Chengsupanimit, the lead assessor of the Thailand Quality Award. Did you know that soon, all government agencies in Thailand will be required to follow and adapt a version of … Continue reading

Posted in Baldrige, Current Events, Global, Government, Uncategorized | Tagged , , , | 4 Comments