Monthly Archives: January 2013

Risk, Failure & Careers in Quality

How many of you have failed recently? Did you fail in your work or in school? If you did, would you admit it? I want to talk about failure because a recent ASQ survey about teenagers and science careers revealed … Continue reading

Posted in STEM, Uncategorized, career | 5 Comments

What Do We Mean By “Quality”?

Quick: What do we mean when we talk about “quality”? It’s a seemingly simple question, and yet it’s not so easy to answer. It may come as no surprise that quality can be defined in many different ways, from “it’s … Continue reading

Posted in Quality, Uncategorized, Young Professionals, case for quality | 6 Comments

Quality=Customer Service?

When you think of “quality,” do you think of customer service? I certainly do. The customer service department is often our first—and only—contact with a company, whether it’s our Internet provider or retail outlet. And yet, customer service is not … Continue reading

Posted in Customer Service, Uncategorized | 8 Comments

How Do You Define Quality?

Well, it’s a new year, 2013. We’re 13 years into what Dr. Juran said would be the “Century of Quality.” I wish I had taken the opportunity to ask Dr. Juran exactly what he foresaw.  If someone asked me if we were making … Continue reading

Posted in Futures Study, Uncategorized, culture | Tagged , | 13 Comments

What Motivates Your Career?

What are your professional New Year’s resolutions? It might be all too common to set resolutions, and yet it I think it’s helpful to set goals to accomplish in coming year. So it’s appropriate that late last year we were … Continue reading

Posted in Current Events, Uncategorized, career, case for quality, culture | Tagged , | 2 Comments