Hello, readers. This is Laurel Nelson-Rowe, managing director at ASQ. Last month, I had the privilege of speaking with Prasad Menon and Sunil Sinha of the Tata Quality Management Services (TQMS). Tata is a longtime ASQ Enterprise Quality Roundtable member, and the organization’s commitment to quality is extraordinary. I hope you enjoy these videos, covering quality challenges, priorities, and global business variations. There’s much to learn here. (You may also enjoy Paul Borawski’s video interview Dr. J.J. Irani, who was in the C-suite of Tata Sons and Tata Steel for many years prior to his retirement in 2011.)
What are the characteristics of a culture of quality?
What are the performance excellence priorities of TQMS?
How does the quest for performance excellence tie into the Tata Group’s spirit to improve everyday life?
What are the critical challenges that TQMS faces?
What are the business variations that TQMS sees from country to country?