Monthly Archives: August 2012

25 Years of the Baldrige Program

Today we observe the 25th anniversary of the Malcolm Baldrige National Quality Award.  There will be several opportunities to celebrate the 25th anniversary, but this is the actual date the legislation was signed. The Malcolm Baldrige National Quality Improvement Act … Continue reading

Posted in Baldrige, excellence | Tagged , , | 5 Comments

Feelings and Quality Culture

Culture. More specifically, Quality Culture.  I’ve been asked to speak on the topic of creating a quality culture.  Now, I’m not short of opinion on the topic, and that opinion has been shaped over the years by many insights, lessons, … Continue reading

Posted in Current Events, Customer Service, Quality, case for quality, culture | Tagged , , , , | 36 Comments

July Roundup–Intersection of Social Responsibility and Quality

The time for social responsibility (SR) is here. No longer can organizations ignore society as a stakeholder—on that point, all appear to be in agreement. By all, I mean organizations that took part in a recent SR study conducted by IBM … Continue reading

Posted in Current Events, Research, Social Responsibility, Uncategorized, case for quality, white paper | Tagged , , , , , , | Comments Off