Monthly Archives: July 2012

Do You Speak the Language of Business?

What makes a successful quality professional? A thorough understanding of the quality Body of Knowledge, STEM skills, persistence and leadership in the workplace, and—perhaps just as important—business skills. More and more I hear that quality professionals must speak the language … Continue reading

Posted in career, Education, Management, Uncategorized, Videos | Tagged , , | 9 Comments

The Intersection of Quality and Social Responsibility

ASQ released our annual Pathways to Social Responsibility report, a collection of case studies by organizations that are furthering their social responsibility efforts. Reading their stories makes me think. ISO 26000 (Social Responsibility) was released on November 1, 2010, but was available in … Continue reading

Posted in case for quality, Current Events, Futures Study, Social Responsibility, Uncategorized, white paper | Tagged , , , , | 4 Comments

June Roundup–Taking Quality Beyond Product

How do we move quality beyond product? This was the question posted to ASQ’s Influential Voices bloggers in June. I was pleased that many approached this question from unusual perspectives, drawing parallels between quality and human resources, service, social media, … Continue reading

Posted in case for quality, Current Events, Customer Service, Quality, Uncategorized, white paper | Tagged , , , , | 3 Comments