Monthly Archives: January 2012

Measuring the Value of Quality

I suspect many of you, like me, are always looking for the fact-based argument for quality. When pressed, I typically fall back on the cost-of-quality (poor quality) argument, and cite the statistics I’ve heard over the years. Twenty cents of … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , , , , , | 15 Comments