Monthly Archives: January 2012

Measuring the Value of Quality

I suspect many of you, like me, are always looking for the fact-based argument for quality. When pressed, I typically fall back on the cost-of-quality (poor quality) argument, and cite the statistics I’ve heard over the years. Twenty cents of … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , , , , , | 15 Comments

December Roundup: Looking to 2012

Once again, it’s time for New Year’s resolutions. In my December post, I reflected on the successes and disappointments of 2011, and invited ASQ Influential Voices bloggers to reflect on the year ahead. I’m heartened that they’re heading into 2012 … Continue reading

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Talking Quality with Nokia

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Last month I visited the Nokia headquarters and had the opportunity to talk with Nokia’s quality chief. Here are some reflections and video interviews from that visit. … Continue reading

Posted in Current Events, Customer Service, Global, Quality, Uncategorized, Videos | Tagged , , , , , | 1 Comment