Monthly Archives: November 2011

Update on Baldrige Performance Excellence Program

The following letter went out to Baldrige Performance Excellence Program supporters and ASQ member leaders today. I invite your thoughts and comments. Thank you for raising your voice about the value of the Baldrige Performance Excellence Program. We will keep … Continue reading

Posted in Baldrige, Current Events, Quality, Uncategorized | Tagged , , , | 2 Comments

Coca-Cola's Quality Culture

Hello, readers. This is a guest blog by Laurel Nelson-Rowe, ASQ managing director. Several weeks ago I had the opportunity to visit The Coca-Cola Company and meet its quality chief, Carletta Ooton. Here are some reflections and video interviews from … Continue reading

Posted in Current Events, Customer Service, Global, Uncategorized, Videos | Tagged , , , , , , | 2 Comments

World Quality Month and 40 Under 40

November is World Quality Month. I invite you to visit www.worldqualitymonth.org and see what the world’s quality organizations are doing to raise the voice of quality in November. These are excellent and laudable efforts. And they may encourage the world … Continue reading

Posted in Current Events, Global, Quality, Uncategorized, World Quality Month, Young Professionals | Tagged , , , , , , | Leave a comment