Monthly Archives: August 2011

Creating a Culture of Quality With Dr. Irani–Roundup

Last month, I shared a video of my conversation with Tata Group’s Dr. J.J. Irani. Irani is a truly enlightened quality leader, and I was not surprised that the ASQ Influential Voices shared unwavering respect for the Tata Group’s role … Continue reading

Posted in Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , | 1 Comment

The Past, The Future, Quality, and ASQ

I’ve been working on the ASQ 2011 Future of Quality Study for the past couple of weeks, so I’ve been spending a lot of time in the future. Many possible futures, which is the point of the study. Working in … Continue reading

Posted in Current Events, Futures Study, Global, Quality, Uncategorized, Young Professionals | Tagged , , , , | 30 Comments