Monthly Archives: July 2011

Four Questions: Creating a Culture of Quality with Dr. J.J. Irani

As long as I have been associated with quality, I heard the phrase “quality starts at the top.” And most often the next sentence is something like, “I need help getting the message to the C-Suite.” Executives need to understand … Continue reading

Posted in Baldrige, Current Events, Customer Service, Four Questions, Global, Quality, Social Responsibility, Uncategorized, Videos | Tagged , , , , , , | 5 Comments