Monthly Archives: June 2011

Four Questions: Talking Quality with Ford Motor Company

Every time I come back from ASQ’s World Conference on Quality and Improvement (WCQI), I always say: “I wish I could bottle the excitement and passion of our members and participants. The energy would fuel us for a year and … Continue reading

Posted in Current Events, Customer Service, Four Questions, Quality, Uncategorized, Videos | Tagged , , | 7 Comments