Monthly Archives: June 2011

Four Questions: Talking Quality with Ford Motor Company

Every time I come back from ASQ’s World Conference on Quality and Improvement (WCQI), I always say: “I wish I could bottle the excitement and passion of our members and participants. The energy would fuel us for a year and … Continue reading

Posted in Current Events, Customer Service, Four Questions, Quality, Uncategorized, Videos | Tagged , , | 7 Comments

Futures Study Roundup

If you’re looking to start a lively debate, try to predict the future. I was delighted by the passionate responses by ASQ’s Influential Voices bloggers to the May topic—a preview of ASQ’s 2011 Futures Study. It’s important to note that … Continue reading

Posted in Current Events, Global, Quality, Social Responsibility, Uncategorized | 1 Comment