November marks many firsts for ASQ and we hope the global quality community. Today ASQ embarks on ASQ 2015—an initiative to evolve ASQ’s role in the world to “Raise the Voice of Quality.” Better said, it’s an initiative to radically change our way of thinking. Old thinking had it that it was ASQ’s job to bring attention to the importance of quality. New thinking is that it’s ASQ’s job to create ways for our members’ voices to be heard. With members in more than 150 countries, it’s clear their reach, your reach, can collectively have a louder, larger impact than our voice alone. I hope, in the weeks and months to come, that you will join us in “raising the voice of quality.” If, as Dr. Juran foretold, the 21st Century is to be the century of quality, it’s high time the quality community raises its voice, to bring more attention to what it knows about the quality concepts, techniques, and tools to make the world a better place.
In November 2010 ASQ joins the world’s quality organizations in observing World Quality Month. Long-time ASQ members will remember that in the United States and Canada, October has traditionally been National Quality Month and the rest of the world observed a World Quality Day in of November. It’s time—we think—to join the world by moving ASQ’s observance to November. And so we have. We join the world in its efforts to bring attention to the impact quality is having in every corner of the globe. Better quality in products and services, better healthcare, better education, better government, better nonprofit organizations, better communities–individually and collectively making the world a better place. If you’d like to see what’s going on around the world to observe World Quality Month visit our Web site beginning Monday, November 1.
Here’s my conundrum. Over the past 25 years I’ve heard some of the world’s best leaders extol the virtues of quality to improve bottom lines, top lines, and whole organizations. I’ve been in rooms of thousands when hospital executives, school superintendents, and city mangers all tell their stories of discovery, learning, trial and success. They tell their stories of transformation from the edge of failure to the summit of success. In the ‘80s I listened to Roger Milliken say, if quality is right, everything else follows. In 2010 I heard Alan Mulally (CEO, Ford Motor Company) in essence say the same thing. I get inspired and excited. Quality really does offer answers to what organizations most need.
So, what would it take to get the world’s attention to focus on that truth? What would it take to have the world realize the full potential of quality?
ASQ exists to pursue answers to those questions—to bring attention to the importance of quality, and then to equip anyone interested in how to improve quality with the knowledge they need and the network of others with that same shared interest and vision. You can’t be around the quality community long before you are infected with their passion and commitment to make a difference, to share what they know to be true.
Now it’s time to encourage them, to support them and to join them in “raising the voice of quality.” The Global Voice of Quality.