Quality can and should be used outside the traditional manufacturing sector. That’s not news to anyone who works in quality and has seen how the field has expanded beyond its industrial quality control roots. Yet the expansion of quality is not without its challenges or some disagreement as to how quality techniques can be incorporated “outside quality”–as made evident by ASQ’s Influential Voices bloggers last month. Take a look.
“Quality is innovation. It requires creativity, invention, perseverance, and the endless pursuit of perfection. These types of values are universal across all industries and organizations,” writes John Priebe.
“The biggest challenges in adopting the quality (and Lean) approach in nonindustrial environments are to know which of its tools or principles to use and how to apply them effectively,” says Tim McMahon.
“Many of the quality control and quality management tools used in the manufacturing sector are equally applicable in non-manufacturing sector,” writes Manu Vora, listing a variety of sectors.
Don Brecken wonders why quality has been slow to be accepted in the government, service, and healthcare fields.
Anshuman Tiwari, who is based in India, says quality can be used for the betterment of the developing world: “For the larger good of the developing world, quality principles should be applied to Healthcare, Education, Legal Justice, Not for Profit organizations, and the Quality Profession itself.”
Scott Rutherford encourages us to apply quality techniques in education settings: “For our future, learning is the new frontier where quality professionals can best impact society.” Bob Mitchell writes of the wonders quality can do for office transactions: “It is my experience and opinion that two areas ripe for continuous improvement are back office transactions and front office customer service.”
Babette Ten Haken writes about the connection between quality and sales. Guy Bigwood writes about quality and sustainability.
Jimena Calfa encourages us to look at a very simple application of quality—quality tools in our personal and everyday lives. Dr. Lotto Lai finds quality techniques in a Japanese TV drama. Sounds a bit outlandish? Not to Jennifer Stepniowski, who champions quality in pop culture settings, with a bit of “fluff” so our world is more comprehensible to non-quality professionals.
Both Chad Walters and Edwin Garro write about quality in sports—Chad discusses how poor quality affects fans’ experiences with sports organizations while Edwin writes about quality and football (known to North Americans as soccer).
Cesar Diaz Guevara takes a universal view, encouraging “Using quality to improve Universal accessibility, which aims to remove the barriers that might limit people to conduct their daily activities.” Similarly, Guy Wallace says quality can be used to improve human performance in all fields. Nicole Radziwill writes about creating value as a quality professional. Rajan Thiyagarajan reflects on how consumers perceive quality.
And Dan Zrymiak encourages us not to overlook quality’s traditional roots. “While the Quality profession embarks on new pursuits, it must also reinforce and fortify its areas of competency.”