Roundup: How Should the Quality Field Prepare For the Future?

In May, ASQ released its 2015 Future of Quality research report. We’ve compiled a report on the future of the field every several years since 2006, but this year’s publication was a departure from the norm. This time, we looked to experts and authors beyond the quality community to compile the major forces that will impact global priorities—and how the quality world will need to respond.

ASQ’s Influential Voices bloggers looked to the future—and the past—in their responses about how quality professionals will need to prepare.

Adaptability has to become a core skill set for the modern manager and quality professional, writes John Priebe. Agile leadership is future of small business, adds Luciana Paulise, while Lotto Lai believes the future of quality should be mirroring tech megatrends.

Sunil Kaushik developed another list of key forces that will alter quality, including agriculture, electronics, a shared economy, and a changing meaning of work-life balance. Cesar Diaz Guevara also selects several alternative future forces, including the Deming productivity chain. Aimee Siegler wonders what the customer experience will look like in the future.

From a medical perspective, Michael Noble addresses a healthcare essay by Devi Shetty, writing that improvements and accessibility in healthcare through wider training are laudable, but may not be sustainable unless broader challenging issues be addressed. Manu Vora addresses the same essay, writing, “I would say the health care sector is a giant supply chain which is broken and need major overhaul.”

Rajan Thiyagarajan spotlights that digital quality will be a key issue in the coming decades.
Pam Schodt, too, writes that managing the quality of Internet-linked products will be an important challenge.

Finally, some authors looked back or offered advice for quality professionals today.
The future of quality is to actually do what people such as Deming advised decades ago, writes John Hunter. The future of quality leadership is always getting back to the basics, to the fundamental timeless skills, says Jimena Calfa. Anshuman Tiwari shares three future of quality scenarios: an optimistic, pessimistic, and realistic one.

Now that the last of the original quality gurus is gone, we are all somehow required to become a huge network of gurus ourselves, says Edwin Garro. Jennifer Stepniowski reflects on how quality professionals should change and develop in response to the coming revolution in quality. And Bob Mitchell reflects on what makes the modern indispensable quality professional.

Scott Rutherford believes that the future of quality isn’t coming from quality field.
Finally, the next challenge for quality will be to demonstrate quality in a convincing way, says Dan Zrymiak.

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How Lean Helped Me Travel To Egypt With Just $500

This is a guest post by Sunil Kaushik, an ASQ Influential Voices blogger who is planning a round-the-world bicycle tour with a mission to train schools and universities on quality, all while exploring high-quality street food across the globe.

Sunil is a certified ASQ-SSBB, PMP, and SPSM with more than a decade of experience in project and quality management with Fortune 100 companies. He provides training on quality management at schools, universities, and corporations using innovative methods such as origami and food tasting. Read about his travels on his blog, Train and Trot.

All photos provided by Sunil Kaushik.

My wife and I have backpacked close to 40 countries and we are still in the nascent stages of traveling cheap. It is a process that will just keep going—this November, we plan to embark on a round-the-world cycling trip. In this blog I will be sharing one of our travel episodes-backpacking to Egypt with just $500 in my pocket and how Lean principles helped me do so.

As you read this, think about how you’ve incorporated quality tools into your daily life. Remember, you might be doing so without even thinking of your actions as “quality”!

Being a quality professional, one of the things I’m good at is keeping track of data of all my past trips. On this trip, 40 percent of my spending went on transport, 30 percent on accommodation, and remaining part was left over for food, drink, and sightseeing. Even before I planned a trip to Egypt I designed a value stream map shown below. Every backpacker will more or less follow these processes irrespective of the style, luxury or budget.

The next and the last thing I had to do was to just identify and eliminate the seven types of waste at every opportunity.

5S: As a backpacker, too many things are stuffed into my bag, yet few are very critical, like my passport, visa documents, credit cards, etc. Every item has a planned, allotted space in my backpack. Every time I take one out I have to put it back in the same place so that I do not waste time searching or at times panicking when I do not find it.

5S is the key. Before my trip I make sure I set all the things I need in order with the help of a checklist and then sort them. For example, all important documents and passport are deep inside, my camera and iPod are in a separate carry bag. Standardization is another important element, as I carry items that can be used for multiple purposes.  For example, a scarf can be used as a head scarf, towel, or a bag to carry items.  A Swiss army knife also has many uses.  Creativity is the limit and helps in utilizing the space inside the backpack efficiently. I have been able to get the weight of my backpack down by at least a pound from my previous trip by applying the 5S principle and it weighed just 4 kilos on this trip.

Plan Destination – Wait For the Pull Signal: I stopped waiting for an airline to throw an offer to a particular destination I intended to visit. Instead I made a list of destinations and just kept looking for any offer to come up. One day, I saw a two-way ticket from Mumbai to Egypt for $280. I had no reason to think twice. In short, I started looking for a pull signal.

Develop Schedule – Wait Time Is the Key: I planned for a 14-day trip to cover the entire length of Egypt, see all the wonders of the world (six in total), and at the same time I made sure I did not push myself too hard and got to spend enough time at each place. The key is to reduce the wait time, be it in the train station, bus station, ticket counter, etc. I  booked overnight trains , took care of my accommodation, etc., in advance.

Getting In: Though the visa fee for Indian citizens is $25, the embassy was in a different province and I outsourced this part to a travel agent for additional $10. This way I saved lot of time, transportation cost, and stresses (Muri).

Getting Around: I planned in such a way that I stayed in localities which had easy access to public transportation, the market, and reduced unnecessary motion to go around. I downloaded a nice map to my smart phone and borrowed a bicycle from my host for shorter distances (less than 8 kilometers) and used subway, buses, and trains for longer distances.

Surprisingly, many are unaware that all it takes to get from downtown Cairo to the pyramids of Giza is a 20-minute ride on the subway followed by a short ride in a shared minivan, and it costs hardly $5 to get there. It just costs a dollar from the airport to downtown by bus and I get to see the real country this way and that is what backpacking and the lean principle Gemba (the real place) talk about.

Eat/Drink: This is where visual management comes into play. I avoided restaurants with multilingual menus in tourist areas. I preferred those that have a sign board and menu in the local language, are filled with locals, and which serve better local food for less money. If I have a problem in communicating I go with today’s menu or chef’s recommendations. Family-run restaurants have hardly let me down as they care more about their reputation and customer.

Sleep: My first preference is Couchsurfing, which is a large online community of travelers who share their spare rooms or couches with strangers for free. I feel the cultural authenticity when I stay with the locals more than in a hotel. It is fun and it is safe, too. But it is a bit tricky; not every request on Couchsurfing will get a very welcoming response and one important factor is the way we write a request to our host. I made sure all my requests were SMART ( i.e. I tell about myself, where am I coming from, when I will arrive, how long I intend to stay, and why I chose to stay with that particular host–could be that we share common interests).  Out of 14 days I couch-surfed for nine, which was a direct saving of at least $450 (extra processing) and I have new friends in Egypt now.

The second option was Airbnb–very similar to couch surfing though we need to pay our host, but it’s still cheaper than hotels.

See And Do: As an International Youth Travel Card holder, I got a flat 50 percent discount to enter Giza Pyramids, Egyptian Museum at Cairo, Karnak Temple, Valley of the Kings, Abu Simbel, and Luxor Temple. The negotiation skills came into play at the Nile River cruise in a felucca. I started at 30 percent of the initially quoted price and we were able to settle at 50 percent of the price. Hence I avoided a huge, unnecessary fee (over-processing).

This is just my experience and there is no limit to come up with creative ideas to travel economically without compromising on quality.

Note: Many countries have warned against traveling in Egypt due to terrorist threats. I advise you to research the political situation and conflict zones before planning the trip. Of course, the techniques described in this post can apply to planning a trip in any country. You can read more about my travel on my blog, Train and Trot.

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ASQ World Conference on Quality and Improvement: Day 3

As always, the third and final day of ASQ’s World Conference began with morning sessions and concluded with a closing keynote and the International Team Excellence Awards Process ceremony, where the winners were announced.

Before the long-awaited announcement, jubilant teams paraded to the stage signing songs and waving their country flags.

Prior to the announcement of the winners, the audience was reminded that due to the narrowing scoring window between gold and bronze participants in recent years, winners are chosen at the gold, silver, or bronze level—meaning there can be multiple winners at each level.

And so!

Bronze-level winners:

  • Wipro, Wipro PEX
  • Movistar – Telefonica de Argentina, You Can Do It!
  • BNY Mellon International Operations (India) Private Limited GAMO, Pune, India.
  • Alcoa, Power and Propulsion APP Process Management Team

Gold-level winners:

  • Movistar – Telefonica de Argentina, Weaving Quality Network

The closing keynote was by Analjit Singh, Founder Chairman, Max India Limited. Singh delivered a philosophical keynote touching on topic as diverse as mindfulness, the close relationship between India and the United States and the success of India’s immigrants in America, and the important of quality.

The theme of mindfulness ran throughout the keynote, as Singh reminded the audience that both living in the past and living with an intense expectation of the future are forms of suffering. Our current time is peaceful and prosperous, yet it is so important to badger the idea of quality and champion it in our organizations. “The most important driver of quality is humility,” said Singh.

And remember, said Singh, copying best practices is okay. All in all, there was no shortage of best practices to copy at ASQ’s World Conference. Which ones are you taking back to your organization or business?

(By the way, next year the ASQ World Conference on Quality and Improvement will be held May 16-18 in Milwaukee, Wisconsin, home to ASQ headquarters.)

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What’s the Future of Quality?

[This is a guest post by Laurel Nelson-Rowe, ASQ managing director.]

ASQ’s 2015 Future of Quality report is, as ASQ CEO Bill Troy phrased it, a “bit of a departure” from past editions. ASQ first put the Future of Quality on its radar screen, and yours, nearly 20 years ago, in 1996.

From my vantage, the method and form of this most recent report are departures, but the impact could be even greater than in the past.

The 2015 Future of Quality report is entitled “Quality Throughout.” The solid 88-page report is a compilation of essays from experts in their fields, from around the globe.

The topics are approachable—city planning, global aerospace and defense, customer experience, education, energy, healthcare, the Internet, and manufacturing, among others. You can choose to read specific essays based on interest or the entire report. It’s free for everyone.

There are some common yet provocative themes you will notice throughout the essays.  A few themes that resonated with us in particular are:

  • The need for high-quality information to be quickly shared with multiple groups. Are silos on their way out?
  • A new era of customer understanding—we think we know the customer, but we don’t.
  • The implications of limitless connectivity—in education, healthcare, manufacturing, city management, and so on.
  • The role of quality pros will evolve to leader, not only technical specialists.
  • The broadening of quality knowledge throughout the organization.

The hand-selected group of contributors, their prose and positions, and the report packaging are designed to appeal to and beyond the quality community—from consumer to senior executives. Quality Throughout is meant to stir discussion, debate, learning and engagement.

We hope and trust that the report —like ASQ’s past Future reports—prompts, and, more importantly, sustains the attention, urgency and prominence given quality and continuous improvement,  and the professionals and practitioners who plan, do, study and act quality every day, everywhere. For without these change agents, problem solvers, and leaders, our businesses, institutions and communities would surely be without quality throughout.

I look forward to learning your views, once you’ve seen “The Future.”

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April Roundup: The Case For Conferences

When was the last time you traveled to a conference? Was the experience worth it? Conference attendance was the topic for discussion in April for ASQ’s Influential Voices blogging group. Somewhat surprisingly, perhaps, this topic elicited very passionate responses from the bloggers.

Many shared their criteria for attending conferences, some wrote about memorable experiences at conferences they have attending, while others reflected on the concept of the conference itself. Take a look at the responses below.

Why Attend Conferences? Jennifer Stepniowski writes about factors she considers when attending events, including attendee demographics and cost.  Aimee Siegler shares some advantages of conferences, such as extensive opportunities to network.  Rajan Thiyagarajan lists his five reasons to attend conferences, which range from learning to hearing the keynote speakers. Luciana Paulise encourages small-business owners to attend conferences.

Pam Schodt says the pros of conferences, such as networking, outweigh the cons. Michael Noble shares seven tips on making meetings work for you, such as choosing events to which you can easily travel.  Longtime ASQ World Conference attendee Scott Rutherford writes about “growing” into a conference on offers some tips on enjoying events for those who’re experienced conference-goers (for example, connect with people you’ve already met).

Finally, Chad Walters reflect on his reasons for attending ASQ’s World Conference this year.

Attending  a Conference? Tim McMahon suggests preparing before the conference and following up after.Cesar Diaz Guevara offers his tips on networking and having fun at meetings and events, while Jimena Calfa offers her guide to networking. David Levy says that in his experience, conferences are an intro to tools, not the end all be all of learning. Finally, don’t forget the little things! Lotto Lai reminds us to be sure to take photos.

Other Thoughts: From an ASQ conference perspective, Dan Zrymiak writes that engaged ASQ members can get the most from ASQ events (as is true for most associations). John Hunter reflects on why conferences can seem outdated and offers some suggestions for a fresher approach. Longtime conference organizer and attendee Manu Vora offers his thoughts on planning and attending conferences and meetings.

Finally, Edwin Garro wrote a post in his native Spanish reflecting on the international aspects of ASQ’s World Conference.

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ASQ World Conference on Quality and Improvement: Day 2

The second day of ASQ’s World Conference on Quality and Improvement started with a keynote by Margaret Haffernan, an author and entrepreneur, who spoke about confirmation bias. We are drawn to the ideas and people that are familiar to us and that reflect our views–“We would rather be wrong than alone.”

In the workplace, that’s why we may be hesitant to question mistakes or authority.

“Investing time with people not like you makes conflict easier,” said Heffernan. “We have to reframe conflict as thinking and decision-making as hypothesis.”  Great questions are the heart and soul of great collective thinking—what is the dis-confirming data, what are the alternatives? The key takeaway is that willful blindness is part of being human, but we can work to overcome some of that bias.

This is a good lesson to impart at an international conference with thousands in attendance—and probably just as many learning opportunities.

A  not-unrelated takeway ran through the keynote of the afternoon speaker, Charles Best, founder of DonorsChoose.org. The organization Best founded helps raise money for schools and teachers in innovative ways–such as funding field trips or school activities for teachers whose students do well on certain assessments (a system preferable for many to tying salary to student performance).

In the afternoon, there was another opportunity for expanding one’s horizons and networking with people from all walks of life. The exhibit hall extravaganza kicked off at 2:15 p.m. and featured live music, many giveaways and prizes, and afternoon treats.

The day concluded with yet another great networking opportunity—the networking reception, which most guests attended—or so it seemed.

Wednesday highlights:

-The closing session by keynote speaker, Analjit Singh, Founder Chairman of Max India Limited, and the International Team Excellence Awards Ceremony, 10:30-noon, in Delta Ballroom A.

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ASQ World Conference on Quality and Improvement 2015: Day 1

Every ASQ World Conference gives guests a taste of the local flavor, and, so far, ASQ’s 2015 World Conference on Quality and Improvement in Nashville, Tennessee, has been no different. At the opening reception on Sunday, May 3, a Dolly Parton impersonator and a country band welcomed visitors to the conference and to “music city.”  Naturally, the conference isn’t all fun and games, although a bit of fun is always welcome.

The theme of the 2015 conference is a lofty one: Transforming the world through innovation, inspiration, and leadership. These themes, especially inspiration and innovation, ran through the opening keynote by Shawn Achor, a best-selling author and researcher on positive psychology.

Achor said research shows that happiness is a choice for the human brain, and it’s where we decide to devote our resources that determines our level of happiness.  Happiness is the joy you feel growing toward your potential (not mere pleasure).

In relation to quality and improvement, happiness means striving toward being better and improving our companies and products. It is the opposite of complacency. Happiness isn’t pure optimism, but it’s deciding how to tackle problems and issues. Finally, positivity spreads positivity, even if it’s through very simple, no-cost gestures, such as smiling or making eye contact. A positive culture can be a better culture of quality and improvement.

These themes were also apparent in keynote speaker Dr. Joann’s Sternke’s address. Sternke, the superintendent of the award-winning Pewaukee School District, brought many program improvement and innovations to the school system. From a Baldrige perspective, she touched on themes like innovation and leadership by building a mission-driven culture.

Other notable conference events included:

  • Creative “After 5” sessions on the lighter side of quality, such as juggling and statistics and using music  for quality-based innovation.
  • The exhibit hall, home to the popular ASQ Center which has many icebreaker and networking games and opportunities: a giant Jenga game, a photo booth with goofy accessories, a photo opportunity with life-size quality guru portraits, and a live twitter feed (hashtag #WCQI15).
  • Quality impact sessions/live team case studies by finalists in ASQ’s International Team Excellence Awards process. Of course, that’s not even touching on the dozens of information-packed concurrent sessions.

Events on the lineup for Tuesday, May 5:

  • A keynote by entrepreneur and author Margaret Heffernan, 8 a.m.-9 .m.
  • A keynote by Charles Best, founder and CEO of donorschoose.com, 1:15 p.m.-2:15 p.m.
  • The exhibit hall extravaganza, 2:15-3:45, with many giveaways, prizes, and entertainment.
  • And, of course, the networking reception (ticket required), 7 p.m. – 9 p.m., in the Delta Island.
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A Leader’s Roadmap to a Culture of Quality: Building on Forbes Insights-ASQ Leadership Research: Part 3 of 3

This is a guest post by Rob Lawton, an author, executive coach, and expert in creating rapid strategic alignment between enterprise objectives and customer priorities. He has directed strategic and operational improvement initiatives since 1985. Lawton coined the term “customer-centered culture” with his first book, Creating a Customer-Centered Culture: Leadership in Quality, Innovation and Speed (ASQ Quality Press, 1993). He has been published in Brazil, China, the U.K., and is referenced widely. Many of his articles are available at www.imtc3.com. Contact him at Robin.Lawton@icloud.com.

Part one

Part two

The Forbes Insights-ASQ research published in fall of 2014 distills several guidelines from interviewees that can be especially useful with more detail.  My purpose in this three-part series is to provide details and references to the missing specifics for successful action.

This blog post is the last in the series.  It spells out how to successfully address point #3, below (page numbers from the report are shown in parenthesis):

1.    All employees must apply the four key elements of any strategy for building a quality culture.  (Page 8: Boeing’s Ken Shead.)
2.    Closely understand customer expectations so you can focus and give them what they want.  Study respondents overwhelmingly report low effectiveness by their organizations in doing so.  (Page 16: Intel’s Stan Miller and Rudy Hacker.)
3.    Develop a formal quality policy, common language and leader behaviors as deployment mechanisms. (Pages 18-19, HP’s Rodney Donaville.)

DEVELOP QUALITY POLICY, COMMON LANGUAGE, AND LEADER BEHAVIORS

Mr. Donaville states in the study that establishing a common language (absent ambiguity) is essential for the culture leader.  We have found there are six essential levers that a leader can push on to strengthen and change the culture: language, values, measures, power, assumptions and modeling.  Specific guidance was provided in the preceding two blogs on the first four.

The moment we talk about a quality policy, we encounter another frequent stumbling block on the road to a strong quality culture.  Just about everyone in the study agrees that quality starts and ends with the customer’s definition of it.  If that is true, is there a difference between a customer satisfaction and quality policy? The evidence suggests there is.

A traditional quality policy generally points us toward technical product or process performance.  In practice, it is common to find that quality policies encourage action to find and reduce defects and errors. If it is possible to have a product with a very low defect rate but a high customer defection rate, there is a difference between quality and satisfaction that matters.  Likewise, if we can have a product with a modest defect rate but fanatically loyal customers, there is a difference between quality and satisfaction that matters.

Sadly, we find quality policies are far more common than those on customer satisfaction. Let’s solve the issue by putting the emphasis where all the leaders in the study say it should go, on customer satisfaction.   The following Customer Satisfaction Policy, displayed prominently by a major retailer, is a typical approach to the matter.

We guarantee customer satisfaction by refund, replacement or return. (Labeled as Walmart’s customer satisfaction policy and displayed on the wall at the returns or customer service desk.)

Is this really a policy on satisfaction?  Does is address Dimensions 1 or 2 in the graphic below (discussed in part two of this series)?

Since the intent is to describe the corrective action the company will take when the customer is unhappy with a purchase, it is a dissatisfaction policy focused on Dimension 2.

Consider a second example.

All employees, associates and partners will:

•    Proactively solicit customer needs and expectations.
•    Confirm that we have understood those expectations.
•    Develop, package, deliver and support our products to meet those expectations.
•    Measure the degree to which our customers’ product and outcome expectations are achieved.
•    Never blame the user when he or she cannot make a product or process work; provide understanding then help.   Assume they have done their best.
•    Aggressively seek to close any gap between what our customers expect and what they experience. (Developed by International Management Technologies, Inc. and provided to many of its clients with permission to use.)

This policy puts all six cultural levers to work here: language, values, measures, power, assumptions and modeling.  Bullets 1-4 are related to Dimension 1, bullets 5-6 cover Dimension 2.

SUMMARY

ASQ and Forbes Insights have provided us with great food for thought.  My purpose in this three-part blog series has been to put some practical guidelines and references on the table for those wanting to take action.  I invite you to spend about six minutes on a self-assessment and see where you are on the road map to excellence.  The questions are designed in such a way that, once you give your response, you’ll already have the start of an action plan forming in your mind.  Just select item #1 here. The average score across thousands of responders is about 70 (out of a possible 125).

You can also take the Forbes Insights/ASQ Culture of Quality self-assessment, which gives an overview of your organization’s culture of quality.

ASQ provides a catalyst to apply culture-strengthening practices to your own organization: the course Excellence in 8 Dimensions. My hope is the short action plan outlined in this series, or implied by your self-assessment results, has offered you useful insights and a practical path forward.

Posted in Case Study, Customer Service, Forbes Insights Culture of Quality, Management, Uncategorized, Voice of the Customer | Leave a comment

The Pros and Cons of Conferences

[This is a guest post by Julia McIntosh of ASQ communications.]

At ASQ, this is the time of the year when we focus on our biggest annual event, the ASQ World Conference on Quality and Improvement.  This year, the conference takes place May 4-6 in Nashville, Tennessee (and, yes, you can still register).

As is our tradition on this blog, in April we often reflect on the value of conferences, networking, and professional meetings of all types.

We all know that in recent years, some organizations have cut back on conferences and events—both in planning them and in sponsoring staff to attend. These days there are many alternatives to such events, including:

-Local events: These include conferences close to home or requiring minimal travel. Some professionals choose to forgo regional events altogether, attending gatherings only in their hometown.  For example, this might include being an active member of an ASQ section in one’s city.

-Electronic meetings: Whether done via Skype, Webex, Google Hangout, or even a wiki, these meetings allow people to participate at little cost without leaving their desk.  ASQ blogger Michael Noble made the case for digital meetings in this article.  One topical argument in favor of electronic meetings–especially in the context of standards development–is that attendees who can’t afford international travel or are from developing countries can participate in such events.

In the meantime, in-person events have the following advantages:

-Meeting a wide variety of people: You can, of course, make connections electronically, but in-person events have a way of bringing together those who might not normally find reason to speak. If you’re conducting business internationally, in-person meetings may be required so that nothing is “lost in translation,” such as body language, spoken nuances, etc.

-Social functions: There’s a lot of work that goes on during formal events and sessions, but arguably just as much can happen at unofficial or social functions, such as receptions, after-hours gatherings, lunches, and dinners.

- Networking: There’s an undoubtable advantage to networking in-person.  Networking is a major part of ASQ’s conference, and most such events, whether intended by the conference organizers or not.

Our question to the quality community is about the value of conferences, meetings, and in-person events. How do you decide which ones to attend? Do you stay close to home or is international travel desired or necessary? If you travel, do you go to learn, network, or both?

Posted in Education, Networking, World Conference on Quality and Improvement | 5 Comments

March Roundup: What To Do About STEM Education?

How are your math skills? If you’re reading this, you probably work in quality, engineering, or a related field, and chances are your math is pretty good. This is not the case for a lot of students—especially, it seems, in the United States. This was the topic for discussion for ASQ’s Influential Voices bloggers in March, inspired by ASQ CEO Bill Troy’s post about ways to encourage business owners to support STEM (science, technology, engineering, and math).

Tim McMahon writes that STEM is in crisis—an offers several few ideas that can help, including becoming a mentor.  Rajan Thiyagarajan also shares his tips to improve STEM, which range from brushing up on STEM basics to exploring gamification. Sunil Kaushik also suggests brushing up on both fundamentals and fun

Speaking of fun, Don Brecken wonders if we should add a lot more of it to STEM education. Nicole Radziwill suggests and defines STEAM as the solution (STEM plus the arts). Jennifer Stepniowski suggests some unique ways to promote STEM to kids, including volunteering at schools.

Scott Rutherford asks if we’re truly promoting STEM in innovating ways. John Hunter argues that we need to improve STEM education to increase interest in the field. Cesar Diaz Guevara writes that engineering should be synonymous with inventiveness.

Pam Schodt offers some practical tips for teenagers in choosing a STEM career. Luciana Paulisa writes that the key is making STEM fit students’ intrinsic needs.

Jimena Calfa writes about the state of STEM in Argentina, while Lotto Lai reports about STEM education in Hong Kong. Manu Vora blogs about STEM education and competitiveness in India.

Edwin Garro reflects on the success of STEM in Costa Rica, including the success stories in his own family. Dan Zrymiak writes about promoting STEM in Canada, and Michael Noble looks at the causes of a possible STEM shortage in North America. Finally,  Anshuman Tiwari describes two young STEM students who would make great role models for students in India.

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