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ALIGNING STRATEGY & MEASURES WITH CUSTOMER PRIORITIES:

8 Dimensions of Excellence

by Robin Lawton

Change leaders like you have high expectations, a vision of the possible and urgency to engage others for fast results. This entertaining, paradigm-shifting and pragmatic session is for leaders, management and work groups wanting to go beyond tactical process improvement. Experience a thought-leading, elegantly simple framework to integrate, simplify and transcend core elements of improvement methodologies such as LSS, change management, ISO9000, VOC, Baldrige, HCAHPS, more.

  • Filetype: pdf
  • Publish date: 2014-10
  • Keywords:Voice of the Customer

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