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Open Access

Auditing in a Virtual World (Video)

Team, Tools, and Techniques

by Sheronda Jeffries, Cisco

  • Filetype: mp4
  • Publish date: 2015-05
  • Keywords:
Open Access

Auditing in a Virtual World (Team, Tools, & Techniques)

by Sheronda Jeffries

Audit Division Webinar - 4/23/15..

  • Filetype: pdf
  • Publish date: 2015-04
  • Keywords:Audit

Advanced Audit Interviewing Techniques

by Kevin Posey

  • Filetype: mp4
  • Publish date: 2015-04
  • Keywords:
Open Access

Advancing Audit Interviewing Techniques

by Kevin Posey

Audit Division Webinar - 3/12/15..

  • Filetype: pdf
  • Publish date: 2015-03
  • Keywords:Audit
Open Access

A “Risk Based Thinking” Model for ISO 9001:2015

by Bob Deysher

ASQ Audit Division Webinar - 01 15 15..

  • Filetype: pdf
  • Publish date: 2015-01
  • Keywords:ISO 9001:2015, Risk
Open Access

Increasing Risk Management Prowess As much art as science

by Paul Armstrong PE, LSSBB CMQ/OE

Risk management is increasingly the responsibility of quality managers. The typical approaches to implementing and managing risk is based on objectively categorization of events based on rigorous predictions of severity, probability and, in FMEA, detection. This rational categorical approach provides consistency and a basis for organizational decision-making. However, this purely objective consideration of events as high or low risk does not include a key element that underscores all risk management. That key element is that risk only exists as it is assumed and understood by people. It is not a purely objective set of threat vectors. As stated by Deming, management is prediction, and that is particularly true for risk management. Deming also showed how profound knowledge is equally parts objective and subjective. Applying that to risk management reveals a need to combine the objective calculation of consequence and probability with the psychological factors such as fear of losing and des

  • Filetype: pptx
  • Publish date: 2014-10
  • Keywords:Risk, Risk management
Open Access

How to Apply Risk to your Quality Management System:

Defining and Building a Risk Management Strategy for Quality and Compliance Management Systems

by Tom Barlow, EtQ, Inc.

This session will explore the strategy behind risk in compliance; define the various ways and terms associated with risk; and discuss how business processes are incorporating risk throughout the enterprise, driving a proactive approach to continuous improvement. We will specifically address how risk is shaping compliance within industries today, and illustrate where risk can be applied to ensure the highest level of quality and compliance, including: • Risk in Design: We will explore the concept of incorporating risk-based methods into the design phase of the product lifecycle. Through the use of risk-based tools (FMEA, Hazard Analysis, etc.) organizations can identify potential risks early in design, reduce the number of in-field failures, and take a proactive approach to risk mitigation. • Risk in Process: We will examine the benefits of incorporating risk into the many post-market processes that affect quality and compliance. Most significantly, we will look at how risk assessment u

  • Filetype: pdf
  • Publish date: 2014-10
  • Keywords:QMS, Risk, Risk Management
Open Access

Risk-based Vendor Audits of Agile Developed Software

by Dr. Byron Mattingly

Software supplier audits are often a weak spot in a validation and a HUGE hole in purchasing controls and supplier management. According to John W. Helgeson, “[t]he purpose of software quality audits is to monitor software development, the development process, and to help management obtain an independent view of the software development status” (The Software Audit Guide, ASQ Press 2010, p. xv). An audit program of vendor software developed using agile methodologies thus raises particular challenges because of the reliance of such methodologies on “hidden” software tools that sustain the validation environment. This session focuses on auditing software vendors that utilize Agile methodologies (e.g., “test-first,” “loose coupling,” etc.) and some of the newer quality tools and technologies in their software development processes: test-driven development, continuous integration, and continuous verification using automated testing: 1. How do you audit such software, including

  • Filetype: pdf
  • Publish date: 2014-10
  • Keywords:Risk-based, software, Agile, Audits Vendor Audits
Open Access

ALIGNING STRATEGY & MEASURES WITH CUSTOMER PRIORITIES:

8 Dimensions of Excellence

by Robin Lawton

Change leaders like you have high expectations, a vision of the possible and urgency to engage others for fast results. This entertaining, paradigm-shifting and pragmatic session is for leaders, management and work groups wanting to go beyond tactical process improvement. Experience a thought-leading, elegantly simple framework to integrate, simplify and transcend core elements of improvement methodologies such as LSS, change management, ISO9000, VOC, Baldrige, HCAHPS, more.

  • Filetype: pdf
  • Publish date: 2014-10
  • Keywords:Voice of the Customer
Open Access

How Delightful is your Audit Program?

The next step in the evolution of your audit program...

Learn why your internal audit program should be an integral part of how your organization sustains positive results and how to make that happen if it is not. The 4 evolutionary stages of audit program development will be discussed in detail as this session teaches attendees how to develop an internal audit program from one that is backward facing, reactionary and solely compliance based to one that is also forward seeking, continuous improvement driving and results sustaining. The Kano model of customer satisfaction will be used as the framework to explore this new 21st century audit paradigm, as we move through the four phases of audit program evolution. These phases are 1) compliance seeking, 2) compliance maintenance, 3) risk managing and continuously improving and 4) achieving delightful results. We will also discuss who will be the auditor of the future, and what skills they will need.

  • Filetype: pdf
  • Publish date: 2014-10
  • Keywords:Audit, Kano Model, VOC, Risk Management, Improvement

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