The Cost of Poor Quality--Revised
Abstract: Conditions of use:
1)Copyright in the material vests with Eskom Holdings SOC Ltd.
2)The video may be used to promote Quality awareness in organizations and society in general.
3)The video may not be copied, altered in anyway or sold.
4)It may not be used for commercial purposes without the express permission of the author.
5)Users requiring further information about the video, or its use, or having any comment are welcome to contact the author, Mr Sipho Tjabadi – General Manager: Eskom Quality Management (South Africa).
Tel: +27 11 800 4200 Mobile: +27 82 651 3665 Email: firstname.lastname@example.org