The Cost of Poor Quality--Revised

Abstract: Conditions of use:
1)Copyright in the material vests with Eskom Holdings SOC Ltd.
2)The video may be used to promote Quality awareness in organizations and society in general.
3)The video may not be copied, altered in anyway or sold.
4)It may not be used for commercial purposes without the express permission of the author.
5)Users requiring further information about the video, or its use, or having any comment are welcome to contact the author, Mr Sipho Tjabadi – General Manager: Eskom Quality Management (South Africa).
Tel: +27 11 800 4200 Mobile: +27 82 651 3665 Email: sipho.tjabadi@eskom.co.za

Keywords: Video

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This is an excellent video!
--Jamie Welles, 07-23-2014

Excellent video! I will definitely be sharing this with our Quality Department personnel and other company employees. Will incorporate the video as part of new employees training.
Thank you so much
--Tina Arruabarrena, 10-17-2013

Awesome presentation, really missed a followup at the 2013 Joint Audit and Quality Management Conference in Tucson!
--David Fingerle, 10-15-2013

What a great video! Thanks for sharing it...
--Francisco Santos, 06-18-2013

Incredible! Well done Mr. Tjabadi.
--Debra Aglaia, 05-11-2013

It is very impressive. It is great for quality awareness training in our organization
--Jenny Mei, 05-08-2013

Very very good. There should be more videos like this. We make lots of mistakes. How about medical?
--A. Stauder, 12-20-2012

“Hits a Home Run.” It shows the importance of several important topics: Communication, Knowing Requirements, CUSTOMER FOCUS, Team Work and Personal Accountability to do whats right.
--Mark Hamby, 12-19-2012

This video clearly showed how EVERYONE is responsible for Quality. It only takes 1 small item to be catastrophic as shown here. This was an excellent video and should shared with all of society. It touches every facet of our lives we may not even think of from day to day. Thank you.
--Stacey Burnell-Fulbright, 12-19-2012

Great summation of the consequences of not understanding quality basics and applying them. There are no short cuts when it comes to Quality. Every company should make it required viewing. My hats off to the author. Thank you!
--Al Reimann, 12-19-2012

This is a good video that really drives home the point of quality focus; thanks for sharing.
Michael M.
--Michael M., 12-19-2012

Quality video,great presentation, and wonderful content.
--Phil Obi, 12-19-2012

I have shown this video to my students. It is very effective in explaining the repercussions of poor quality.
--Haris Aslam, 12-19-2012

impressive...quality across the world...understand the importance is step one.
--Jason Feng, 12-07-2012

This is a very poignant video that stresses the importance of quality and "doing it right the first time" and "doing it right when no one is looking." Definitely words to live by!
Thank you for sharing this!
--Terry Shum, 12-06-2012

What an excellent video! Thank you so much for allowing us to share this - it not only points out how we are all responsible for quality, but provides the encouragement to do at the same time.
--Lorie Schrameck, 12-03-2012

Thanks a lot for this video. Most of us were around during these events and the video brings a lot of perspective from a quality stand point.
--Alberto Tormin, 11-27-2012

Great video!!!!!

Thanks a lot for this video! I will use it to make people go crazy about quality.
--Gustavo, 11-22-2012

This is really great for talking about anything related to Quality. Well, anything can be related to this video.
Thank you!
--Roberto Santana, 11-20-2012

Incorporated the video into the site WDQ event. Very well received, excellent to bring home the quality message. Many thanks.
--Kevin Charlton-Johnston, 11-16-2012

Re: Challenger.... It wasn't a 'flawed o-ring design' as much as it was a flawed field joint design. Also, the o-rings had low temp operational design limits that were ignored that morning. In other words, organizational culture and decision-making processes were also a major cause of the Challenger disaster.
--Alan Burge, 11-08-2012

Very well done, but it is missing the mitigative actions that were put in place in order to use a multi-unit SRB and how NASA & Morton Thiokol Mgmt ignored those actions. Morton Thiokol engineers designed & recommnended a single unit SRB, but it was Mgmt that changed the design to a multi-unit SRB.
--Mark Belgen, 10-03-2012

Excellent and to the point. I plan to share it with everyone in our group and our company. Thank you.
--Martin Gamez, 10-02-2012

Excellent video. I will use this in my Quality 101 training for all new employees. CKucinski, 9/26/12
--Cherie, 09-26-2012

Very impressive. I will recommend to my friends
--KVRMURTHY, 09-17-2012
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