Abstract: In 2016, ASQ and APQC partnered to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement. This summary report looks at findings within the professional services industry for quality governance and measures, the role of quality and quality culture, quality challenges and setbacks, and quality training and incentives. There were 170 respondents in the professional services industry.
Learn more about the Global State of Quality Research and see analysis of results for nearly 1,700 organizations across all industries.
Keywords: Business excellence; ISO; Lean; Global State of Quality; Quality analytics; Quality assurance; Quality control; Total quality management (TQM); Benchmarking; Professional services industry
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