Abstract: In 2016, ASQ and APQC partnered to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement. This summary report looks at findings within the energy and utility industry for quality governance and measures, the role of quality and quality culture, quality challenges and setbacks, and quality training and incentives. There were 54 respondents in the energy and utility industry.
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Keywords: Business excellence; ISO; Lean; Global State of Quality; Quality analytics; Quality assurance; Quality control; Total quality management (TQM); Benchmarking; Energy and utilities industry
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