ASQ Global State of Quality 2016: Quality in the Energy and Utility Industry

- July 2016

Abstract: In 2016, ASQ and APQC partnered to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement. This summary report looks at findings within the energy and utility industry for quality governance and measures, the role of quality and quality culture, quality challenges and setbacks, and quality training and incentives. There were 54 respondents in the energy and utility industry.

Learn more about the Global State of Quality Research and see analysis of results for nearly 1,700 organizations across all industries.

Keywords: Business excellence; ISO; Lean; Global State of Quality; Quality analytics; Quality assurance; Quality control; Total quality management (TQM); Benchmarking; Energy and utilities industry

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.