Abstract: In 2016, ASQ and APQC partnered to provide a comprehensive look at intercontinental quality and continuous improvement methodologies and to explore organizational practices used for quality governance, management, and measurement. This summary report looks at findings within the consumer packaged goods industry for quality governance and measures, the role of quality and quality culture, quality challenges and setbacks, and quality training and incentives. There were 46 respondents in the consumer packaged goods industry.
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Keywords: Business excellence; ISO; Lean; Global State of Quality; Quality analytics; Quality assurance; Quality control; Total quality management (TQM); Benchmarking; Consumer packaged goods industry
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