What World-class Quality Organizations Have in Common

APQC - September 2016

Abstract: To sum up the findings of the 2016 ASQ Global State of Quality Report in one sentence: what separates world-class quality organizations from the rest is their attitude toward quality and its importance to customers. This article highlights what characteristics world-class quality organizations have in common.

Keywords: Process and performance management; Quality; Quality control; Quality assurance; Quality assessment; Total Quality Management (TQM)

Access this article
Other ways to access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe

Featured advertisers

Article
Rating

(0) Member Reviews

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.