APQC - September 2016
Abstract: To sum up the findings of the 2016 ASQ Global State of Quality Report in one sentence: what separates world-class quality organizations from the rest is their attitude toward quality and its importance to customers. This article highlights what characteristics world-class quality organizations have in common.
Keywords: Process and performance management; Quality; Quality control; Quality assurance; Quality assessment; Total Quality Management (TQM)
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