The Client Experience Matters Webcast

- October 2016

Abstract: Ryan Suydam, co-founder of Client Savvy, explains how to capture and translate customer feedback effectively to make real, positive changes to your organization's products and services.

Keywords: Customer Feedback - Consulting - Customer Service - Continuous Improvement

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His presentation was very thought provoking. He provided a new perspective on how and when to ask for customer feedback. I also appreciate his mention of Jia Jiang's book "Rejection Proof." I hadn't heard about it before and have since listened to Mr. Jiang's TED talk, also.
--Stephen Martin, 01-07-2018


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