Abstract: Mark Ames tackles commonly misunderstood topics of interest and value to members of the quality and standards communities. This installment explores misunderstandings related to corrective action. Future topics will include procedures versus work instructions, preventive action, quality manuals, and more.
Keywords: Snapshot Webcast Series - Standards - ISO 9000 - ISO 9001 - Corrective - Preventive - Root Cause Analysis - Quality Tool
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