The Certified Manager of Quality / Organizational Excellence Handbook, Third Edition - Chapter 12

Case Study

- December 2012

Abstract: This excerpt from The Certified Manager of Quality/Organizational Excellence Handbook includes the preface, introduction, and sample chapters 1, on organizational cultures and structure, and 12, on Quality Models and Theories. Also included are the book's full table of contents and index.

Keywords: CMQ/OE; quality management; Sample chapter; TQM; Total Quality Management

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