General Motors Technical Problem-Solving Group Drives Excellence

Case Study

Abstract: The Red X team at General Motors was reduced by 78 percent after the company restructured in 2009. The team turned to lean and the Red X approaches they use to solve vehicle performance issues to increase their output of completed projects by making the problem-solving process more efficient. The team’s success paved the way for additional projects, which contributed toward a 50 percent reduction in GM’s 12-months-in-service warranty. The team earned finalist honors in the 2012 ASQ International Team Excellence Award competition.

Keywords: case study; Red X; problem-solving; process management; project management; lean; Dorian Shainin; metrics; product development and recall; teamwork; teams; International Team Excellence Award (ITEA)

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