Leveraging Innovation for Performance Excellence and Growth Webcast

- September 2012

Abstract: From clinical services, research, and technology innovation to their innovative facilities and unique services, HFHS will discuss how they leverage innovation for sustainable growth. Gain best practices from one of the decorated leaders in healthcare.

Keywords: Healthcare; Malcolm Baldrige National Quality Award (MBNQA); Criteria for Performance Excellence; Best practices; LASER (leadership - assessment - sensemaking - execution - results); Systems; Process improvement; Innovation; Patient care; Physician engagement

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--Leslie, 05-01-2015


Did not focus on what I would think would lower health costs and minimal focus on lowering the death rate from errors - just a heavy focus on expansion of more services to gain market share
--Phillip Schmidt, 12-31-2014



--Shahid, 11-30-2013


This webinar describes a phenomenal journey on Baldrige implementation. It demonstrates what can occur when the CEO of an organization is committed to the requirements of the award and uses it to change the thinking of the entire hospital. I visited the Henry Ford Hospital in West Bloomfield prior to its launch and was very impressed how they had used tools and techniques of quality to develop and design areas of the hospital. They considered all customers who would be using the facility. It is great to see that they have continued down that path. Wish that other facilities could use this model to improve.
--Norma Simons, 08-21-2013

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