Case Study- May 2012
Abstract: Geometrica, a manufacturer of domes and free-style structures, used a wiki to document its ISO 9001:2008 quality management system. The company attributes its fast track to certification — nine months from beginning to certification — to the ease and efficiency of wikis. While the original goal was meeting ISO 9001:2008 requirements, the wiki now functions as documentation of its integrated management system, including information sharing with external stakeholders, project and customer service management, and its certification to OHSAS 18001:2007. In its first nine months, the team amassed 1,577 pages of documentation, containing more than three-gigabytes of data. Three years later, there are more than 10,000 pages servicing 67 internal users.
Keywords: case study - wiki - iso documentation - qms documentation - ISO 9001:2008 quality management system - integrated management system - ISO 9001 requirements
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