Lean Six Sigma Increases Efficiency for Financial Services Firm

Case Study

- April 2012

Abstract: A fund services organization turned to quality principles to enhance process control and increase capacity. A cross-functional team identified and prioritized short-term projects using a Lean Six Sigma approach that included kaizen events. In just four months, nine quick-fix projects were completed for a savings of $220,000. The success of smaller projects paved the way for addressing larger strategic improvement projects.

Keywords: Case study; Lean; Six Sigma; Kaizen; Financial services; Organizational culture; Business results; Process improvement; Capacity

Access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe
Please register to access this article

Featured advertisers


(0) Member Reviews

Featured advertisers

ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.