CSR and Quality: A Powerful and Untapped Connection

Case Study

- July 2011

Abstract: Quality tools have been used by industry for decades to create lean operations, reduce waste, and improve efficiency, but they have not been widely recognized in the corporate social responsibility (CSR) space. This executive brief from BSR and ASQ explores the intersection of quality and CSR, detailing shared concepts and core values, tracing the development of quality and its CSR foundations, and suggesting actions for CSR leaders using quality as a model, as well as ways CSR can advance quality.

Keywords: Social responsibility; Quality management; Sustainability; Corporate governance; Empowerment; Alignment; Corporate strategy; Malcolm Baldrige National Quality Award (MBNQA); Waste reduction; Accountability; Plan-do-check-act (PDCA); Six Sigma

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