Continuous Improvement at Two Companies

Case Study

- June 2011

Abstract: Todd Schneider, a certified public accountant turned executive champion for continuous improvement (CI), has helped integrate CI/lean into the operations of two companies. Lessons learned in his quality journey include the importance of training and communication and strategies for gaining upper management’s support. Reports on two CI/lean projects at Schneider’s current employer, Serigraph, show how the company has used Six Sigma to improve yield by more than 20 percent, saving $40,000 in the first 10 months, and improve vendor material management, saving $192,000 per year.

Keywords: Case study; Lean; Six Sigma; Continuous improvement; Business results; A3 form; Metrics dashboard

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