Introduction to Lean in Healthcare & Service

- April 2011

Abstract: DESCRIPTION: We have been successfully applying Lean thinking in manufacturing for decades - now see how to apply Lean principles in healthcare and service. This webinar will cover the basics of Lean and how it is implemented in non-manufacturing settings. Learn how tools like 5S, visual workplace, standard work, value stream mapping, quick changeover, flow, pull, TPM and can all be applied to provide significant results in quality, cost, service and overall performance. Examples will be provided throughout and where it can be implemented.

Implementing Lean in healthcare and service is different than manufacturing. The concepts are the same, but the methods to apply them are adjusted. The first step is realizing that Lean can be applied in these areas. The key is to identify waste and reduce or eliminate in the same time making tasks easier and faster without extra effort. br/>
PRESENTER: Anthony Manos is a Catalyst with Profero, Inc., where he provides professional consulting services to organizations focusing on implementing Lean Enterprise. Mr. Manos has extensive knowledge of Lean and quality in a wide range of work environments including healthcare and government agencies. Tony is trained and certified by the National Institute for Standards and Technology (NIST) U.S. Department of Commerce in all elements of Lean.

Relying on his diverse knowledge of business operations, quality, and continuous improvement, Tony has assisted numerous clients in implementation of Lean Enterprise. Over the past ten years, he has helped over 150 companies in several aspects of Lean implementation including: team building, standardized work, 5S workplace organization & visual workplace, value stream mapping, quick changeover, layout, flow, kanban, total productive maintenance and kaizen events (a.k.a. rapid improvement events). Tony is an internationally recognized speaker and expert on Lean.

As a member of American Society for Quality’s (ASQ) faculty, he teaches a two-day course in Lean Enterprise and a one-day course on Kaizen. Tony is the past chair of the Lean Enterprise Division of ASQ. He is a senior member of the American Society for Quality and a certified Lead Auditor for ISO 9001:2000. He was also part of the team that developed the Lean Certification for the Association for Manufacturing Excellence (AME), the Society of Manufacturing Excellence (SME) and the Shingo Prize. Mr. Manos also is a Shingo Prize Examiner and a past examiner for the Lincoln Award (Illinois State version of the Malcolm Baldrige National Quality Award).

Tony is the co-author of the book “Lean Kaizen: A Simplified Approach to Process Improvement” and author of many articles on Lean and its allied subjects including “Make Healthcare Lean”, June 2006 Quality Progress magazine. One of his healthcare clients was featured in CAP Today, the journal of the College of American Pathologists, for their Lean improvements. Mr. Manos served in the United States Navy nuclear propulsion program and holds and MBA from the University of Illinois at Chicago.

Keywords: Healthcare - Service

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