Business School Improves Learning, Research, and Placement Measures With TQM

Case Study

- February 2011

Abstract: RIMS, a graduate business school in India, uncovered major gaps in three of its quality processes. A cross-functional team used TQM principles to improve measures of learning, faculty research, and graduate placement. Assurance of learning measures increased by 80 percent, research productivity rose by more than five times, and the quality of graduate placements more than doubled. This team-based project was a finalist in ASQ’s 2010 Education Team Excellence Award process and earned the “Award of Distinction.”

Keywords: Case study; Continuous improvement; Total quality management (TQM); Higher education; Metrics; Assurance of learning; Research productivity; Teamwork; Benchmarking; Participant-centered learning

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