Voice of the Customer Webcast

- August 2010

Abstract: Voice of the customer (VOC) means the expressed requirements and expectations of customers relative to products or services, as documented and disseminated to the providing organization’s members.

This webcast is one installment in a series on seven common lean and Six Sigma tools:

Keywords: Webcast; Lean; Lean Six Sigma; Voice of the customer (VOC)

This webinar requires FREE registration. Please log-in to view or download.

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--Stephen Soukup, 01-25-2017

--Decky Antoni, 12-01-2016

--Jim Stoklosa, 11-08-2016

Basic and helpful.
--John King, 09-08-2016

Helpful refresher.
--Robert West, 06-09-2016

--rasit kazak, 03-20-2014

--Bob Doyle, 03-16-2014

--Kenneth Parcell, 04-15-2013

Too basic
--Mike Hadra, 02-27-2013


(9) Member Reviews

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.