Case Study- April 2010
Abstract: A root cause analysis project saved Clipper Windpower $1 million in lost revenue. By identifying the root causes of turbine failure during inclement weather, Clipper increased customer satisfaction through improved turbine availability. This project also supported a key supplier’s quality process, as Clipper’s team helped redesign and test an improved anemometer. Team members mastered quality tools and strategies, preparing them for future improvement projects.
Keywords: Case study; Problem-solving; Root cause analysis; Six Sigma; Define-measure-analyze-improve-control (DMAIC); Supplier quality; Customer satisfaction; Business results
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