The New Quality Imperative (Table 1 from "A Leadership Prescription for the Future of Quality")

The Conference Board Research Reports - May 2009

Abstract: [The full report containing this excerpt may be purchased from The Conference Board: http://www.conference-board.org/publications/describe.cfm?id=1635] A new report by The Conference Board Quality Council sheds light on the continuing evolution of quality and the changing roles of quality professionals. "A Leadership Prescription for the Future of Quality" addresses how quality professionals can be catalysts for change, play key roles in understanding how an organization's processes are related, and enhance the connection between business planning and the bottom line. Table 1, excerpted here, compares quality "imperatives" of the 1980s with those of 2009.

Keywords: Leadership - Future of quality - Traditional quality control - Quality principles and tools - Customer engagement