Practices Used to Address Challenges (from "A Leadership Prescription for the Future of Quality")

The Conference Board Research Reports - May 2009

Abstract: [The full report containing this excerpt may be purchased from The Conference Board: http://www.conference-board.org/publications/describe.cfm?id=1635] A new report by The Conference Board Quality Council sheds light on the continuing evolution of quality and the changing roles of quality professionals. "A Leadership Prescription for the Future of Quality" addresses how quality professionals can be catalysts for change, play key roles in understanding how an organization's processes are related, and enhance the connection between business planning and the bottom line. Appendix Table 1, excerpted here, presents survey data showing how often respondents mentioned using specific quality practices to address key challenges such as profitable growth, excellence in execution, and customer loyalty/retention.

Keywords: Leadership - Profitable growth - Excellence in execution - Customer loyalty - Sustainability - Innovation - Talent management - Speed to market - Corporate reputation - Strategy execution