Driving Higher Workplace Performance

Case Study

Abstract: A Lean Six Sigma Black Belt was assigned the task of improving warehouse performance for a Western Canadian industrial distribution center. During the course of this project, the Black Belt rediscovered what many business leaders subconsciously know, but often forget: Special care must be taken when tending to humandependent processes. This case study relates the story of a project manager’s discovery of the differences between “human” and “automated” business processes.

Keywords: Case study; Metrics; Measurement system; Industrial Distribution; Pay for Performance; Human Resources; Productivity; Six Sigma; Lean; Project management; Leadership; Business results;

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