Improving Productivity Through Lean Six Sigma Warehouse Design

Case Study

- February 2009

Abstract: As a key customer’s order volume rapidly increased, New Breed Logistics struggled to keep pace. An improvement team worked collaboratively with internal and external stakeholders to find solutions to meet the challenges of both current and future customers. The team applied Lean Six Sigma methodology by employing quality tools such as value stream mapping, PICK charts, and the 5 Whys to increase product flow and meet customers’ packaging requirements. As a result, overtime decreased by 30 percent, productivity as measured by volume increased 5 percent, shipping accuracy reached 100 percent, and customer satisfaction improved, thereby leading to additional business. Once the team completed the improvement project, members shared their success story as a finalist in ASQ’s 2008 International Team Excellence Award Process.

Keywords: Case study; Lean; Six Sigma; Quality tools; Logistics services; Value stream mapping; 5 Whys; Customer satisfaction; Teams; Worker productivity;

Access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe
Please register to access this article

Featured advertisers


The statements in the abstract above are tremendously correct. I am in a company that is getting bigger, and I will 100% recommend to my company to use as a tool and what the statements are all about to improve and increase the status of the business.
--Eva Stepat, 10-06-2010

Article
Rating

(0) Member Reviews

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.