APQC Case Studies - January 2009
Abstract: Deloitte harnessed the power of APQC's common process framework, performance metrics, and OSBC database to compare finance and human resources operations across 22 European countries in just 45 days for Coca-Cola Hellenic Bottling Company (CCH). Learn how this project prompted enterprise-wise improvement efforts and heightened CCH's workforce awareness of process efficiency issues.
Keywords: Case study - Business results - Knowledge management - Process improvement - Efficiency - Metrics - Change management
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